Refund and Return Policies

RETURNS
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Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
original.
Several types of products are exempt from return. Perishable goods, such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations in which only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our fault.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we received the item you returned. We will also
We will notify you about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a
a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially reflected. Then, contact your bank. A processing time is often necessary before a refund can be reflected.
If you have already done all of the above and still haven't received your refund, you can contact us by writing to store.cm0543@gmail.com.
Items on sale (if applicable)
Only regular-priced items can be refunded. Unfortunately, items on sale cannot be refunded.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at
store.cm0543@gmail.com and send your article to: Cañadas 404, Col. Lomas del Vergel, Monterrey, NL, 64988, Mexico.
Gifts
If the item was marked as a gift when purchased and we shipped it directly to you, you will receive a gift credit for the value of your
return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when it was purchased, or if the person who gave the gift decided to have the order shipped to you to give to you later, we will send a refund to the person who gave the gift, and they will be notified of your return.
Shipping
To return your product, you must mail it to: Cañadas 404, Col. Lomas del Vergel, Monterrey, NL, 64988, Mexico.
You are responsible for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.